Swing Zula

Returns and refunds are accepted only under the following conditions:

• • The product is unused, undamaged, and in its original packaging
• • Manufacturing defects (e.g., structural issues, broken parts)
• • Wrong or incomplete item received
• • Significant transit damage (reported with evidence)

Refund requests must be raised within 5 days of delivery.

Note: Custom-made, assembled, or personalized items are non-returnable and non-refundable unless there is a manufacturing defect.

Refunds will not be provided for:

• • Change of mind or preference after delivery
• • Minor natural variations in wood grain, color, or finish (handcrafted nature)
• • Damage caused after delivery (improper handling or installation)
• • Products used or assembled by the customer
• • Delay in delivery or courier-related issues (beyond product quality)

Please contact us with the following details:

• • Your Order ID
• • Clear photos and/or short video of the issue
• • Description of the problem

Email us at swingzula@storeview.in — our team will guide you through the process.

Once the return is approved and the product is received back (if required):

• • Refund will be processed within 5–7 business days
• • Amount will be credited to your original payment method
• • Replacement (if chosen) will be shipped at no extra cost

Orders can be cancelled before dispatch with a full refund.
Once dispatched, cancellation is not possible, but our return policy applies.

Special terms apply for bulk or corporate orders. Returns are evaluated case-by-case, focusing on proven manufacturing defects only.

As all Swing Zula products are handcrafted and made strictly on order, we follow a two-step payment process:

• • 50% advance payment is required at the time of placing the order to initiate production.
• • Once your swing (jhula) is fully prepared, we will share a video call or video preview to confirm product quality and finish.
• • The remaining 50% balance payment must be completed after confirmation and before dispatch.

Orders will be dispatched only after full payment is received.

Important: The advance payment is non-refundable once production has started, except in cases of verified manufacturing defects or if the order is cancelled by Swing Zula.